Service Restored

30 March 2009 at 9:52 pm | In Service Updates | Leave a Comment

The RPM service is back up; however, we continue to see short interruptions from our provider. If you have any issues please do not hesitate to send an email to support@newrelic.com.

RPM Service has been restored

30 March 2009 at 8:49 pm | In Service Updates | Leave a Comment

Our providers have advised us that the issues they were having with network connectivity have been resolved. Please report any problems connecting to RPM to our support site at support.newrelic.com.
Thanks for your patience.

Network outage continues – Progress Report

30 March 2009 at 6:46 pm | In Service Updates | Leave a Comment

EngineYard and Herakles, our hosting providers continue to troubleshoot the network problem and have narrowed it down to a pair of faulty switches. Still no ETA on return to service. We appreciate their efforts. We will post here and on our twitter feed newrelicstatus as we learn more.

New Relic Service Impacted by Network Issues

30 March 2009 at 4:12 pm | In Service Updates | Leave a Comment

Some customers are experiencing connectivity issues with RPM this morning (30 March). This is caused by network issues upstream of our data center. We are working with our providers to mitigate the problem. We will post more news later this morning.

New Relic recommends the 2.8.7 agent plugin

25 March 2009 at 11:14 pm | In Agent Updates | 5 Comments

The New Relic agent has had a number of important bug fixes and enhancements in the past few weeks. This includes:

  • Fixing a SSL communication bug
  • Using the built-in ruby DNS resolver
  • Ignore file uploads when capturing http params for transaction traces and errors
  • Fixes for newer Rails environments
  • Fixes for newer Passenger environments

We are recommending that customers upgrade to the latest version of the agent plugin, version 2.8.7.

Install the plugin from http://newrelic.rubyforge.org/svn/newrelic_rpm or refer to our installation instructions for more details on the installation command or gem installation.

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